Terms of use

Welcome to electricitysafety.com.au (Website). This Website is owned and powered by Ausgrid (we, us or our) and is designed to help you understand how to be safe around electricity. By accessing or using our Website, you agree to the terms of use set out below. These terms of use, including our legal disclaimers, our Privacy Policy and any other terms and conditions of use posted from time to time on the Website govern your access and use of this Website.

Ausgrid may change the terms of use of this Website at any time and will take reasonable steps to bring any material changes to your attention such as by posting the changes on the Website. As you will be bound by any changes to these terms of use, you should review these terms of use from time to time. By continuing to use the Website after any changes to these terms of use, you will be deemed to have accepted the amended terms of use. If any change to these terms of use has a detrimental effect on you, you may cease accessing or using the Website.



While we take reasonable steps to ensure the availability and security of the Website, you accept that the Website is provided on an “as is” basis. We do not warrant that the Website will be continuously available and we will not be liable if the Website or any part of the Website is unavailable at any time or for any reason. We do not represent, warrant or undertake that the Website will be error, defect, bug or virus free.



The information provided on this Website is intended to provide general information designed to help you to understand how to be safe around electricity. It is not in the nature of professional advice. While every effort is taken to ensure the information is accurate, we do not represent or warrant that this information is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you or any other person as a substitute for appropriate and independent professional advice. The information provided on the Website is provided on the basis that all persons accessing the Website undertake responsibility for assessing the relevance and accuracy of its content.


Limitation of liability

Without limiting any other provisions of these terms of use, we will not in any way be liable to you for any kind of loss or damage incurred as a result of your use of our Website or any of the information provided on our Website, including any viruses or other malicious software that may affect you while you use our Website or for any faults, failures, or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including any transactions) made using the Website.

If any guarantee, warranty, term or condition is implied or imposed concerning these terms of use under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation and cannot be excluded (Non Excludable Provisions), and we are able to limit your remedy for a breach of any Non Excludable Provisions, then our liability for breach of the Non Excludable Provisions is limited to us doing any of the following (at our election): (1) the re-supply of the services; or (2) the payment of the cost of having the services re-supplied.

Except for liability in relation to breach of any Non-Excludable Provision and liability under the paragraph immediately above, our total maximum liability to you in contract, tort (including negligence), statute or otherwise, is limited to AU$100 dollars.

To the maximum extent permitted by applicable law, under no circumstances will Ausgrid be responsible to you or any third party whether in contract, tort (including negligence), in equity or under statute for any special, indirect, consequential, incidental or punitive damages, or for damages for loss of opportunity, data, profits, revenue or goodwill, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.


Ausgrid's intellectual property

Unless otherwise indicated, the entire contents and design subsisting in, relating to or arising out of our Website and available through or in connection with our Website including copyright, logos, trade marks, designs, text, graphics, images, videos, information, applications and other files, and their selection and arrangement (Website Content) are the intellectual property rights of Ausgrid, our content providers or our licensors, with all rights reserved.

You must not do anything, or omit to do anything, which may infringe our intellectual property rights, except with our express written permission. You must not reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the Website Content, including any audio or video excerpts, except as expressly permitted by statute or with Ausgrid’s prior written consent.

No Website Content may be modified, distributed, communicated, framed, reproduced, republished, downloaded, displayed, posted, transmitted, sold, assigned, duplicated, licensed in any form or by any means, in whole or in part, without our prior written consent. In addition, you agree not to use any data mining, robots or similar data gathering and extraction methods in connection with the Website. You may view the Website and Website Content using your web browser and save an electronic copy, or print out a copy, of parts of this Website solely for your own information or personal use.


Links from this Website

We may provide links to third parties’ websites or may divert your devices to third party websites from time to time (Linked Sites). Unless otherwise noted on a Linked Site, Linked Sites are not reviewed, controlled or examined by us in any way. The provision of links to Linked Sites does not mean that Ausgrid endorses or recommends, or has any association with, the Linked Sites. You acknowledge and agree that Ausgrid is not responsible for, and makes no representations regarding, the content, availability, advertising, products, services or other materials of any Linked Sites, the conduct of any person associated with a Linked Site or any viruses or other malicious software transmitted via a Linked Site. In using any Linked Sites, you acknowledge that you do so at your own risk. Linked Sites may be subject to their own terms and conditions of use and privacy policies. You acknowledge that it is your sole responsibility to review and comply with those terms and conditions, and we have no responsibility for your actions when using a Linked Site.


Questions or comments about these terms of use

If you have any questions or comments about these terms of use or our Website or Website Content, please contact us by email at ElectricitySafety@ausgrid.com.au or phone us on 13 13 65.