Website Privacy

This Website Privacy Policy explains how we handle the data we collect online via our website, which may or may not identify you. To find out about how Ausgrid handles other types of personal information, please visit Ausgrid's Privacy Policy.

To improve your experience on our website we use Google Analytics to collect information about how people use the website and to better understand users' requirements. For example, we curate and improve our content and web tools based on website analytics information such as page views and drop off points.

What information do we have access to?

We may have access to information about your internet browser, device, operating system, the address of the referring website, your internet protocol address, the number of visitors to our website at a given time, how long you spend on each page, your geographic location (to city level only), and clickstream information. If you are logged into your Google Account while browsing our website, and depending on your Google Account settings, we may also collect demographic information on your age, gender and affinity. The information collected (including your internet protocol address) is transmitted to and stored by Google on servers located in the United States of America. Google may also transfer this information to third parties where it is required to do so by law, or where such third parties process the information on Google’s behalf.

How do we use personal information collected online?

The statistical and analytical information we collect via our website provides general information which helps us to identify web usage trends. We do not have access to information that is specific to each individual visiting our website and we do not use this information to identify you personally or individually. We use this information to better understand user behaviour and characteristics, what parts of the website are most popular and how visitors arrive to the website so that we improve our web content. We may also provide web analytics reports to our contractors for analysis or social media marketing purposes.

Tracking use and opting out

We have implemented the following Google Analytics Advertising Features on our website: Remarketing with Google Analytics, Demographics and Interests reporting, and Segments reporting. For these services Google Analytics uses cookies to collect information. Cookies are small data files that are downloaded to your device when you access a website. As you browse, cookies gather and store certain pieces of information about your use of the relevant website. Generally, cookies collect information which relate to a device (and may not identify, or relate to, you). In some circumstances, we may combine information collected through cookies with information that identifies you (such as if you log into your Google Account, or if you click on a link that we have sent you via email). Cookies assist in managing customised settings of our website and delivering content. Cookies may also be used for essential functioning of a website and contribute to a better user experience.

You may refuse the use of cookies by selecting the appropriate settings on your web browser. It may be necessary for you to opt out separately from each device and web browser that you use to access online content. You can set up most web browsers so you are notified when a cookie is received, so you can then choose to accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want. Find out how to disable cookies in Chrome, and Internet Explorer. Safari browser provides information on its treatment of cookies here. You may also opt-out of the Google Analytics Advertising Features we use, including through Google Ads Settings and Ads Setting for mobile, using Google Analytics Opt-Out or through any other available means.

If you have any questions or comments about this Website Privacy Policy, please contact us by email at or phone us on 13 13 65.